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BSNL is a leading Telecom Service Provider of India. The new Enterprise office solution SBS365 is providing SIP-based Next-Generation Enterprise Voice & Data Solution to meet Enterprise requirements of high volume, high call rate, voice communication over secured MPLS VPN network.

e-Commerce

In-bound/Out-bound calls, automatic tracking service, order management, customer service

IT/Software Industry

Manage client meetings, conference calls, customer support calls

Business Process Outsourcing

BPO's, Tele-marketing, In-bound/Out-bound calls, Customer relationship management

Transport & Logistics

Order management, Customer support, Delivery tracking, In-bound/Out-bound calls

Banking Sector

Banking services, IVRS support, customer management, In-bound/Out-bound calls

Hospital Management

Manage appointments, connect to the doctors, Helpdesk support

Hotel Management

Connecting multiple rooms, departments, help desks, tele-booking.

BSNL Cloud e-PABX / SMART vPBX

BSNL Cloud e-PABX / Smart vPBX (Virtual Private Branch Exchange) is a PBX without a PBX box, but answers all calls and routes them to the right department or user extension.Most suitable for Enterprises with higher numbers of on-the-move workforce and work-from-home situation. Easy to install, Secure, Scalable & Affordable which makes it best suited for organization with staff on the move and MSME Business Enterprises, as there is no hardware requirement to be installed at customer premises.

BSNL Smart vPBX service is available through Mobile App, PC App, and Web Browsers. Mobile APP is accessible by the customer through the Google play store or Apple app store. Through App, calls can be made to PSTN / Mobile and intra-PBX calls.

The main features of Smart vPBX Service are:

  • Secured Voice / VoIP Calling between extensions and outside world
  • Create and Manage multilingual Auto Attendants / Virtual receptionist
  • Multilingual Personalised Multilevel IVRS
  • Instant message, Chat and Rich Communication Services (RCS)
  • Call recording
  • Audio Conferencing
  • Meeting alerts/ notifications etc
  • Up-Scalable as per need

Benefits to Customers

Minimal Investment with Zero Capex
Never to miss a business call / opportunity
Enhanced Caller Experience through Virtual Receptionist
Enhanced Workforce Productivity
Minimal support -Self management of features/ extensions
Simple user interface
Simple sign up - through the Google play store or Apple app store
  • Enterprise-grade telephone services, features and functionality that are more expansive and far less costly (30-75 percent cost reduction) than traditional PBX systems
  • Modern VoIP technology to transport the calls and SIP to route them
  • Phone system hosted in off-site data centers rather than on site, which means no hardware maintenance
  • Flexibility to use IP phones, virtual phones, and/or mobile phones from any location
  • Ease-of-use in all aspects of phone onboarding, configuration, routing, call services and permissions of the entire system remotely via web browser
  • All PBX features and services as part of monthly plans at no additional cost, and monthly plans based on usage.
  • Geographic flexibility allows everyone to use phone lines from any location
  • Data center redundancy allows for near zero downtime

EPABX (Electronic Private Automatic Branch Exchange)

A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as PABX – private automatic branch exchange and EPABX.
The electronic private automatic branch exchange (EPABX) is equipment that has made day-to-day working in the offices much simpler, especially in the area of communication. The EPABX may be defined as a switching system that makes available both internal and external stitching functions of any organisation.The selection of an EPBAX is a difficult task and requires deep knowledge of traffic pattern of the office. By using an EPABX both the internal and external needs of the organisation are fully served. With the advent of powerful microprocessors and advancements in the field of computers, the EPBAX can boast of versatile features.

SIP Trunk

SIP, short for Session Initiation Protocol, is an application layer protocol that lets you run your phone system over an internet connection instead of traditional phone lines. Trunking refers to the backbone of phone lines used by multiple users that connects to a telephone network.

SIP Trunks provision Voice over Internet Protocol (VoIP) connectivity between an on-premise phone system and the public switched telephone network, also known as PSTN. For instance, an office might have an existing PBX for phone service. SIP trunks provide phone service for the entire office so they can reach the outside world.

It operates similar to HTTP, which is the very basis of browsing web pages on the internet. SIP was embraced by the open-source community and acted as a catalyst for commercial phone service. Also, SIP's capabilities extend beyond phone service, into broader messaging functions.

An excellent SIP trunking service lets you use your existing PBX equipment to transition into an internet-powered telephone network.

And that’s not all: you can also use a SIP phone as part of your unified communications system. You can synchronize all your communication channels in real-time. This way, you'll enhance productivity, collaboration, and efficiency across your company.

What is SIP Trunking Used For?

The main role of SIP trunking is to replace PRI technology. PRI, or Primary Rate Interface, has been used for decades to deliver lines of voice and data using physical copper lines. Essentially, it's a bundle of analog phone lines put together. PRI can be costly to maintain since the hardware is becoming outdated rather quickly.

With SIP trunking, this happens using VoIP technology. SIP also supports other data like instant messages and video conferencing.

SIP trunking is the right choice for any office, who is ready to move their business communication on a light budget.